If You Have a Concern
At Fyne Side Studio, we want every client to feel confident and satisfied with both their treatment and overall experience.
If you have any questions or concerns following your appointment, please contact us within 3 days so we can assess the situation and work with you to determine an appropriate solution.
Booking Fees & Payments
A 50% booking fee is required to secure your appointment.
For appointments booked more than 7 days in advance, the booking fee must be paid at least 7 days prior to your appointment. If your appointment is booked within 7 days, the booking fee is required at the time of booking.
Your booking fee is credited towards the total cost of your service.
Booking fees are refundable or transferable where an appointment is cancelled or rescheduled with more than 48 hours' notice, subject to these policies and your rights under the Australian Consumer Law.
We accept Cash, EFTPOS, Visa, Mastercard and Afterpay.
Cancellations & Rescheduling
We kindly ask for at least 48 hours' notice if you need to cancel or reschedule your appointment.
Where less than 48 hours' notice is provided, your booking fee or the value of any gift voucher used to secure the appointment may be forfeited in accordance with these policies and applicable consumer law.
This policy helps protect appointment time that has been specifically reserved for you and allows us a reasonable opportunity to offer the appointment to another client.
Arriving Late
If you're running late, please let us know as soon as possible.
We will always do our best to accommodate you. However, depending on the service and time remaining, your appointment may need to be shortened or rescheduled to ensure your treatment can be completed safely and following appointments remain on time.
Please arrive with the treatment area clean and free from makeup, skincare or other products where applicable.
All new clients will be sent an online consultation form prior to their appointment. This must be completed accurately and in full before arriving at the studio. Failure to complete required forms may result in delays or rescheduling of your appointment.
Treatment Suitability
The safety and suitability of each treatment is our priority. Fyne Side Studio reserves the right to postpone, modify or decline a treatment where we reasonably believe it may not be safe, appropriate or in the client's best interests to proceed.
Clients are responsible for providing accurate and complete information during the consultation process and advising us of any relevant changes prior to treatment.
Children & Additional Guests
To maintain a safe, calm and comfortable studio environment, we kindly ask that clients attend their appointments alone wherever possible.
Children and additional guests should not attend appointments unless prior arrangements have been made with Fyne Side Studio.
Some treatments have specific minimum age requirements. Where applicable, these will be outlined during the booking and consultation process.
Photography & Content
Fyne Side Studio is a content-focused studio, and photographs or short video clips may be captured during appointments to document our treatments, techniques and results.
Your privacy is important to us. Consent for identifiable images or videos to be used for marketing, social media or promotional purposes is optional.
You will have the opportunity to provide or decline consent for marketing photography and filming on your consultation form. Choosing not to provide consent will not affect the treatment or service you receive.
Australian Consumer Law
Nothing in these policies is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.